Someone bought a doll I had listed. I’ve sold MANY dolls on eBay (like more than 100 since 2004), and never had any issues. I made a mistake on the brand of this doll, and the buyer wants to return him. No problem. Normally, I have a no-return policy, but I did make a mistake. I’ve repeatedly let her know that I’d be glad to send the shipping costs to her, and once I get him back in the same condition I sent him (pristine), I’d refund the remainder. I have more than 1,200 transactions (buying and selling, since 2004) with %100 positive feedback. She has 6 as a buyer. Since 2010…. that’s it. She has no clue.
I will NEVER accept bids or buys from someone with less than 25 transactions and %100 positive feedback again.
Thanks for that, Shelley P … you successfully taught me to never trust a newbie. I did make a mistake. I don’t list a lot of stuff- sort of like a periodic mini garage sale. I aim to be accurate. I missed one. But I’m not a doormat or ATM (geez, I’m on disability… the eBay sales help cushion a deficient income). To get a refund, the item MUST be returned. End of story. NO negotiation. I’m willing to send shipping money… if she refuses that, she’s out of options.
According to eBay policy, the merchandise is to be returned prior to full refund. I’ve talked to two eBay reps about this, and have a list of e-mails between us that eBay has full access to in reviewing this pain in the ass buyer. Like she could go to Target and ask for a refund without the merchandise?
With her first complaint about the brand being the wrong one (looked just like a Berenguer- he’s been on the shelf for so long, that I forgot he was a Dia), she also wanted to send PART of another transaction back…. to pick and choose, on a listing that was correct (and not eligible for returns). AND to be refunded for all of her purchase expenses, while keeping two of the four dolls in the correct listing. Seriously? I’m questioning her mental capacity. I will block her once this is resolved. She will no longer be able to bid/buy anything I list. The stress of people like her isn’t worth it. My life is much better without her being even a fringe possibility. As soon as someone comes across as untrustworthy, they’re history in my book. And I don’t trust her. Her demands are nuts. I’m sure her planet misses her.
I’ve received 4-5 messages that she wants her money before sending the doll back, and have said the same thing each time- I will refund her fully after she sends him back at my expense. I made a simple mistake, and apologized for that. She’s trying to fleece me because of it. I’ve reported this to eBay twice by phone, and in 2 ‘report buyer’ options. Fortunately, eBay can read any messages between the buyer and myself.
For the new eBay users who can’t bid on items because they have fewer than __ transactions, this is why. People like Shelley P. don’t want to play nice. Thank her.